Privacy Policy

1. Introduction

At HollywoodWebStudio, we are committed to protecting the privacy of our visitors and clients. This Privacy & Refund Policy outlines how we collect, use, and safeguard your personal information and under what circumstances we offer refunds. By using our website and services, you agree to the terms outlined here.

2. Information We Collect

We may collect the following types of personal information:

• Personal Identifiers: Name, email, phone number, billing address, company name.
• Account Information: If you create an account, we may collect login credentials and preferences.
• Project Information: Details related to your website design or development needs.
• Payment Details: Only processed through secure third-party gateways (e.g., Stripe, PayPal); we do not store your financial data.
• Usage Data: IP address, device info, browser type, and interactions through cookies or analytics tools.

3. How We Use Your Information

We use your data to:

• Deliver and manage our design and development services
• Communicate project updates and provide support
• Send service-related and promotional emails (only if opted-in)
• Analyze user behavior for website improvement
• Comply with legal obligations

4. Use of Cookies

We use cookies and similar technologies to:

• Understand website usage patterns
• Enhance user experience
• Deliver targeted advertising via Google Ads and third-party platforms

5. Google Advertising Disclosure

HollywoodWebStudio uses Google Ads and other remarketing tools to display personalized content and advertisements. These services may collect non-personally identifiable data to serve ads based on your past visits to our site.

To opt out, visit the Network Advertising Initiative Opt-Out Page.

6. Data Sharing and Security

We do not sell, trade, or rent your personal information. Data may only be shared with:

• Verified service providers assisting in your project
• Legal authorities if required by law

We use SSL encryption and secure hosting to protect your data.

7. Your Rights

For EU Residents (GDPR):

• Right to access, rectify, or erase your data
• Right to object to processing
• Right to data portability

For California Residents (CCPA):

• Right to know what data we collect
• Right to request deletion
• Right to opt out of data sharing (we do not sell data)

8. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal data from minors. If you believe your child has provided personal data, contact us for immediate removal.

Refund Policy

9. Overview

HollywoodWebStudio strives for full client satisfaction in all website design and development projects. Our refund policy is transparent and fair, considering the custom nature of digital services.

10. Refund Eligibility

You may request a refund if:

• The request is made within 7 days of initial payment
• Work on the project has not yet started
• The project has not met the outlined scope, and reasonable attempts to resolve the issue have failed

11. Non-Refundable Conditions

Refunds will not be issued if:

• The project has already started or been completed
• Delays are due to incomplete client input or communication
• Services were provided at a discounted rate or part of a bundled package
• The client changes their mind after project approval or delivery
• Third-party issues (e.g., hosting or platform-specific constraints) affect delivery

12. Refund Process

To request a refund:

Email us at james@HollywoodWebStudio.com with:

• Your name
• Project/order ID
• Reason for the refund request

We will respond within 5 business days. If approved, refunds will be processed to the original payment method within 7–10 business days.

13. Dispute Resolution

We encourage clients to reach out to us directly before filing chargebacks or disputes. We’re committed to resolving any dissatisfaction professionally.

14. Changes to This Policy

We may update this policy periodically. Any changes will be reflected on this page with the updated effective date. Continued use of our site constitutes your acceptance of any revisions.

Contact US

If you have questions about this Privacy Policy or wish to exercise your data rights, you can reach us at:

Email: james@HollywoodWebStudio.com
Phone: (619) 353-0256